Returns & Exchanges

At ALLIES [North America], we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all orders placed through our official store.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to ensure they are protected during transit and include any promotional materials if required.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.